The talktalk customer service agent asked me something weird.



The talktalk customer service agent asked me something weird.

by thedelightfuldill

32 comments
  1. Is your name Jordan? Otherwise im guessing that message was meant for a colleague to take a break or something

  2. He’s probably just trying to be polite and was gonna say if you hadn’t had breakfast yet you could go make it while you wait.

  3. Customer service agents are told to fill the void with small talk to build a rapport.

    I don’t know if “speak to customers like you’re their dad” constitutes that, though.

  4. I imagine there was a segue into things you can do whilst you wait for the router to restart. It would be weirder if it was more like “Jordan, what’s your inside leg measurement?”

  5. He’s trying to gauge how cranky you’re going to get when his router trick doesn’t work.

    OR: Tell him you had some Fruit and Fibre Optic.

  6. Why didn’t you respond? This is the most interesting thing anyone has ever asked on a customer service ticket

  7. That’s hilarious! I always get annoyed when they ask how my days going when I’m most likely pissed off I have to talk to customer service and they’re telling me things I don’t want to hear.

  8. I had a conversation with a Talk Talk agent last week and I definitely felt like I was talking to an AI because they kept asking questions I had already answered and getting information wrong. It was highly frustrating

  9. ‘Have you eaten?’ is a common question in some Asian cultures, essentially like ‘How are you?’ is for us.

    Found this out in China where I was confused why people were asking me if I’d eaten and they were equally confused by me asking them how they were.

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