EEurope

SWISS and Lufthansa among Europe’s worst for punctuality

  • September 13, 2024



SWISS and Lufthansa among Europe’s worst for punctuality

https://www.swissinfo.ch/eng/multinational-companies/punctuality-swiss-and-lufthansa-among-europes-dunces-this-summer/87536552?utm_source=multiple&utm_medium=website&utm_campaign=news_en&utm_content=o&utm_term=wpblock_highlighted-compact-news-carousel

by BezugssystemCH1903

13 comments

  1. Article:

    >__Swiss International Air Lines and its German parent company Lufthansa were neither punctual nor reliable this summer, according to a company that specialises in collecting compensation for customers.__

    >The German behemoth of the European skies is also one of the worst payers of regulatory compensation for flight delays or cancellations, according to a ranking published by the company Flightright.

    >Only Turkish Airlines was even more reluctant to pay its dues, while Transavia France, Austrian Airlines, Air France and Discover Airlines tended to pay on time.

    >Lufthansa’s flight cancellation rate was 2.9%, compared with 2.6% for its Swiss subsidiary. The German conglomerate’s subsidiaries occupy the three worst places in the ranking, with low-cost subsidiary Eurowings cancelling 3.1% of its flights.

    >With almost 14,000 flights delayed out of a total of 32,222 scheduled, SWISS also took third place in a ranking measuring the worst punctuality of airlines, with a rate of 43%, neck-and-neck with EasyJet (43.1%) and behind the transalpine survivor ITA Airways (48.5%).

    >Zurich Airport, with 2.4% cancellations and 40.1% delayed flights, came in fourth worst.

    >SWISS punctuality takes a beating, with the country’s airline industry as a whole falling to the very bottom of the rankings.

  2. Lufthansa I’m not surprised, I mean look at DB…

    But SWISS? I’m shocked to hear this I’m telling you 😱.

  3. I find this hard to believe. I regularly fly Swiss and EasyJet and the latter are ALWAYS late, sometimes by hours.

  4. SWISS is dogshit especially the app. I accidentally canceled my back home flight because the garbage app is either lagging, not responding or does cancellations without confirmations. So I wanted a rollback. Customer Service was useless and because they response via email takes longer than 3 weeks, they basically said, “well, can’t help you. the cancellation is already processes. your 1300€ are lost, bye bye.”

  7. I wonder how much this correlates to flying to and from busy airports or airports easily affected by weather.

  8. Swiss and German airlines being bad in punctuality while the Spanish one being one of the best will always be funny. Stereotypes FTW

  9. Wizz and Ryan air put their arrival time later so they increase their odds of being on time.

    So I’m curious what companies also do this

  10. Last flight from Lufthansa routed through other city. 4h lost. One before that they lost one of my luggage and I waited for almost half of year to retrieve it. The selection of shows and movies in their entertainment system was also weaker than the same from Turkish airlines.

  11. But I always like how Swiss always rebooked me on different flights if I was early at the airport 🥰

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