McDonald’s touchscreen kiosks were feared as job killers. Instead, something surprising happened — Instead, touchscreen kiosks have added extra work for kitchen staff and pushed customers to order more food than they do at the cash register.
https://www.cnn.com/2024/09/20/business/self-service-kiosks-mcdonalds-shake-shack/index.html
by Randomlynumbered
2 comments
Touchscreens mean I usually don’t add more items, but I do more customizations with added costs.
I like touchscreen ordering, especially if I’m indecisive that day since you’re usually not being rushed