[OC] Drive-Thru Speed vs. Accuracy for Fast-Food Chains (2024)



[OC] Drive-Thru Speed vs. Accuracy for Fast-Food Chains (2024)

Posted by xmrslittlehelper

22 comments
  1. The only reason Chik-fil-A takes longer is because they’re doing insane business. There’s one’s around here with 2-3 lanes working at a high rate and still have people lined up around the block.

  2. Taco Bell in my area (St. Louis) is *not* fast in any sense of the word. They ask people to pull around to the front of the building so that they can bring your order out to you and it takes ~10 min per vehicle.

  3. I’d like to see In n Out on there. Once you place your order, it’s pretty fast. But around here, the line of cars usually wrapped around the building and into the next lot. Never received a wrong order though.

  4. I wonder how the error rates would look if you somehow factored in the complexity of the menus.

    Taco Bell has a relatively complex and changing menu. I haven’t been to Raising Canes in a while but some chicken finger places basically just sell chicken fingers.

  5. Is this the time between entering the drive-thru queue and receiving food, or the time between placing the order at the kiosk and receiving food?

    I know Chik-fil-A will have people taking orders well before the kiosks if the lines are longer, which seems to contribute to a longer wait time on this graph.

    I’d be curious to see what the wait time is when just ordering from the kiosk, because Chik-fil-A when not in rush hour is sub-2-minutes fast.

    Taco Bell, is accurate, though. They never have any lines, and when you’re done ordering it’s like 45 seconds to get your food.

  6. How the hell does Canes screw up orders? They only sell one food, one side, and maybe two or three add-ins like toast and Cole slaw. Wrong drink maybe?

  7. taco bell error rate is inflated. all their food is the same, just different shapes. cannot error.

  8. I would love to know what drive thrus are this fast. My experience with Wendys and Burger king is you will never get your food in less that 15 minutes even if no one else is in the store or drive thru.

  9. Popeyes would be like 4x higher than any other in both directions lol. I’ve never had a correct order there.

  10. I call bullshit on that KFC. The one near me never has biscuits made up (how the hell do you not have a constant flow of biscuits?) and I’m always waiting what seems like 10+ minutes. It got so bad I just don’t go back to KFC anymore.

  11. If you order any fresh beef patty from McDonald’s you can slide their icon all the way to the right.

    Only their precooked patties are timely.

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